Mobile Service and Repair Processing via AIF

Paper forms are an integral part of numerous field-service-processes. However, their manual entry is error-prone and time consuming. Moreover, they quickly get outdated and have to be updated. And keep in mind – in most of the cases with this approach the orders and calculations are created with a delay. That is why the receipt of payment usually comes several weeks later, leading to serious implications for the liquidity situation.

Mobile Service and Repair Processing via AIF by
abilis

With interactive PDF-forms you can document the field-service-processes easily, quickly, and error-free. Extensive plausibility checks, calculation formulas and calculations create considerable added value of the service processing. Your service technician gains access to the pre-filled service orders via laptop or mobile device and then creates the PDFdocuments. In the end, the clients confirm the services by signature on the signature pad. The confirmed information will be then sent to you company via e-mail. There it can automatically be invoiced or archived. The digital documents are the equal of the previous ones. They can be used for other requirements along with the Field-Service-Processes and can be sent out directly from SAP.

Thanks to the automatic data transfer, the time-consuming and rather costly data transfer
from paper forms in the SAP application is avoided. There are no transfer errors, while the
data quality is improved.